billing & payment

mvnopartners provides full billing, payment collection and revenue assurance services. We provide both post-pay and pre-pay services. We are able to take payment via cash, cheque, and bank direct debit as well as via one-off or continuous credit or debit card payment. Our subscriber management and billing system will be integrated to your bank, allowing us to credit customer payments direct to your bank account.

Call detail records received from the mobile network operator are checked from a revenue assurance perspective to ensure that there are no duplicate call records, for example, that all call records “belong” to your customers. We work with the network operators to address any issues before they affect your customers.

For post-pay customers, we are able to bill with whatever frequency you select, for example, monthly, quarterly or annually. We can provide electronic bill presentment, allowing customers to view both billed and unbilled calls and we are also able to provide paper billing.

As regards pre-pay, we provide full pre-pay top up services, allowing customers to top up their pre-pay accounts via IVR, on-line or via vouchers purchased at retail outlets. By integrating with the mobile network operator, call tear-down is available. This means that if the customer’s pre-pay account balance reaches zero whilst the customer is in mid-call, the call will be terminated.

We also have a full aged debt management capability, to minimise bad debt. We will provide advice on credit control and aged debt management policy and we will monitor the effectiveness of any credit control policies and suggest changes if appropriate. Ultimately though, it will be your decision as to what the policy should be.