customer care

mvnopartners offers a full Customer Care managed service. We support customers at both account and end user level and we cover the whole customer lifecycle from pre-sales prospecting, through sales, order fulfilment, post-acquisition support, to retention, customer retirement and win back activities.

We will provide you with a dedicated customer care team that is immersed in and will reflect your brand and culture. Our customer care processes, communication media and hours of operation will be tailored to support the requirements of your own branded service proposition.

"Whilst the MVNO industry is in its infancy, I’ve gained fourteen years of experience in building, launching and improving contact centres and service offerings. There’s no greater peace of mind for our clients than knowing we can walk the talk. As such, I’ve designed, developed and launched three contact centres and back office operations to support BT Mobile’s customers and led a CRM and Billing review project for O2 UK. There are many jumping on the MVNO bandwagon that just don’t have the experience to fully support an MVNO, we do and that’s why we are successful."Gavin Thomas
Head of sevice design and delivery